What This Policy Covers
We process your personal information to verify your identity, clear deposits and withdrawals, prevent duplicate accounts, and respond to support requests. When you send funds via bKash, Nagad or Rocket, we record the transaction reference, amount and timestamp so we can match it to your account
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balance and handle disputes if they arise. We do not sell your data to third parties or share it with marketing affiliates. We keep transaction records and account activity logs for the period required by our payment processors and regional rules; once that retention window closes,
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we delete older records unless you have an open dispute or regulatory hold. Device data such as IP address, browser type and session duration helps us detect unauthorised access and keep your account secure. Cookie data tracks your login state and preferences but does not follow
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you across other sites. You can request a copy of your data, ask us to correct an error, or close your account and request deletion by contacting our support desk; we will respond within seven business days and complete verified requests within thirty days where local
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law and our operational requirements allow. This policy applies to all visitors and account holders in supported regions; if your jurisdiction imposes stricter data-protection rules, those rules take precedence and we will honour them on request. Access and use depend on your local law and eligible
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regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.